FAQ

Frequently asked questions

Will I receive tracking?

Yes, tracking is provided once your order ships.

Do I need to handle customs?

No, we take care of duties and customs.

Can you reserve a rug for me?

We can place a temporary hold for account holders while you review a piece. Longer or paid holds can be arranged case by case.

Can I see the rug before purchasing?

Yes, we send a video of the exact piece before payment.